STORE POLICY
Customer Care
1. General
This website is operated by Oler Events & Décor (“Oler”, “we”, “our”).
By booking or purchasing through our website, WhatsApp, or in person, you agree to our terms.
2. Services & Products
We provide event planning, décor services, and giveaways across UAE.
All images are for illustrative purposes—actual décor may vary depending on availability.
3. Bookings
Bookings require confirmation through WhatsApp, call, or checkout.
Final confirmation is only valid once we receive your approval + payment (deposit or full).
Last-minute bookings (less than 72 hours) may incur a rush fee.
4. Pricing & Payment
All prices are in AED.
We accept: Bank Transfer, Credit/Debit Cards, and BNPL (Tabby/Tamara) for online purchases.
For events: 50% deposit to secure the date, remaining 50% due before setup.
VAT (if applicable) will be added at checkout/invoice.
5. Cancellations & Refunds
Cancellation is accepted buy deposit is not refundable.
In case of force majeure (e.g., weather, government restrictions), we will reschedule without penalty.
6. Delivery & Setup
Delivery/transport fees vary by location and will be confirmed upon booking.
Client must provide access to venue at agreed time.
Any delays caused by venue restrictions may result in additional charges.
7. Returns & Exchanges (Giveaways shop)
Due to the custom nature of giveaways, returns are not accepted.
Defective/damaged items must be reported within 24 hours of delivery with photo proof.
8. Liability
Oler is not responsible for damage to décor once setup is complete and client must pay for any damages.
Candles are for decorative purposes only. We do not take any responsibility if the client chooses to light candles as we strongly advise against doing so. Any damages happening by doing so is solely the client's responsibility.
9. Governing Law
These terms are governed by the laws of the United Arab Emirates.
Disputes shall be subject to the jurisdiction of Abu Dhabi courts.
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments